Step 1: Browsing and Design Consultation
At the Australian Diamond Company, we offer an extensive collection of exquisite ring designs to explore. Our showroom is filled with a dazzling array of options to suit every taste and preference. Our trained consultants are here to assist you, providing expert advice and guidance as you browse our collection.
If you have a specific vision in mind, we also offer the opportunity to design a one-of- a-kind piece with the help of our skilled consultants. We believe in making your jewellery as unique as you are.
Step 2: Diamond Selection
Once you have chosen your desired design or have designed a custom piece, it’s time to select the
perfect diamond to complement your vision. Your dedicated consultant will thoroughly discuss with
you to understand your diamond preferences. They will ask questions about your desired shape,
carat weight, colour, clarity, and other important factors.
Based on your preferences, our consultants will make recommendations and guide you while searching through our vast diamond inventory, which boasts over 150,000 exquisite diamonds. We aim to help you find the diamond that truly speaks to you.
Step 3: Crafting Your Beautiful Piece
After finalizing your diamond selection, our in-house team of experienced jewellers and diamond
setters begins the process of crafting your unique piece. We understand the significance of your
jewellery and the memories it will carry, which is why our craftsmen work with the utmost care and
attention to detail. They combine traditional techniques with modern technology to bring your
design to life. From intricate filigree work to the precision setting of each diamond, your piece is
created with the highest level of craftsmanship.
Step 4: Rigorous Quality Control
Quality is of utmost importance to us at the Australian Diamond Company. Once your piece has
been crafted, our production team rigorously inspects it to ensure that every aspect meets our
exacting standards. We meticulously examine the setting, claws, and overall finish to confirm that
your piece is flawless and exquisite. Our commitment to quality is unwavering, and we take pride in
delivering a piece that exceeds your expectations.
Step 5: Order Collection Day
The final stage of our process is the most exciting one for our customers. On the day of order collection, your dedicated consultant will present your stunning piece in our showroom. We believe in creating a special moment where you can see and feel the beauty of your jewellery firsthand. Your consultant will take the time to explain the unique features of your piece, answer any questions you may have, and ensure that you are delighted with your purchase.
Step 6: Ongoing Complimentary Scheduled Maintenance and Support for Life
At the Australian Diamond Company, our relationship with our customers extends beyond purchasing their diamond pieces. We are committed to providing exceptional aftercare and support for the life of your jewellery. As part of our ongoing commitment to your satisfaction, we offer complimentary scheduled maintenance services.
You can book your treasured piece back to our showroom, and our team will be delighted to assist you. Our expert team will carefully inspect all the stones and settings during the scheduled maintenance appointment to ensure their integrity and security. They will conduct a thorough examination to identify any potential issues and address them proactively, ensuring the longevity and beauty of your jewellery.
In addition to the inspection, our jewellers will provide a professional cleaning and polishing service to restore the brilliance and lustre of your piece. We understand that over time, daily wear and exposure to the elements can impact the appearance of your jewellery. Our cleaning process involves using specialised techniques and equipment to remove dirt, oils, and other impurities, leaving your piece as radiant as the day you first received it.
By offering ongoing complimentary maintenance, we aim to protect your investment and maintain the value of your precious jewellery. Our team is dedicated to preserving the beauty and quality of your piece so that you can continue to cherish it for a lifetime. We encourage you to take advantage of this service regularly to ensure that your jewellery remains in optimal condition and continues to bring you joy and admiration.
At the Australian Diamond Company, our commitment to your satisfaction doesn’t end with the purchase. We are here to support you throughout your journey, providing ongoing maintenance and care for your treasured piece. Rest assured that our dedicated team will go above and beyond to ensure that your jewellery remains a source of pride and delight for years to come.
At the Australian Diamond Company, we aim to provide an unforgettable experience from the moment you step into our showroom to the day you collect your beautiful piece. Our process ensures that you find the perfect diamond symbolising your unique story. Trust us to guide you through every step as we transform your vision into a cherished reality.
