FAQ’s
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At The Australian Diamond Company, we are dedicated to providing you with the utmost in design and quality, ensuring that your creation beautifully captures the essence of your special occasion. When it comes to purchasing an engagement ring with confidence, we advise considering the various design elements that will shape the ring’s overall aesthetic. This process often sparks questions regarding materials and design choices. To confidently address these inquiries, it’s crucial to take into account the individual taste and style of the recipient. Our team of diamond specialists excels in guiding you through the design process and selecting precious gems that will elevate the uniqueness of your piece, ensuring it becomes a cherished symbol of your love and commitment.
During the research phase of your diamond selection journey, you might encounter a maze of intricate information and technical terms, leaving you feeling overwhelmed by the abundance of options available. Given that diamonds boast numerous variables, it’s crucial to seek guidance from an experienced expert in the realm of diamond purchasing. At ADC, our consultants are adept at navigating this complexity and are well-equipped with the knowledge and skills necessary to steer consumers towards the diamond that best aligns with their criteria and preferences. To delve deeper into the world of diamonds and explore your options, we encourage you to schedule an appointment to meet with an ADC diamond specialist.
Upon confirmation of an order, our master jewellers will craft your piece in your desired design and materials. To ensure exceptional craftsmanship, the estimated time for completion can be advised based on your selection. Please contact us to discuss your options.
Yes. While we are well known for our exceptional bridal diamond pieces, the team of jewellers at ADC also offer their expertise in precious gems such as rubies, sapphires, emeralds, tourmalines and so on. Please see our care guide for more information about coloured gems.
Appointments are required for all jewellery purchases, after sales services such as scheduled maintenance/inspections, order collections, ring resizing, repairs, remodels, valuations, and rhodium plating. This is to ensure a diamond specialist will be available to assist you.
Our on-site workshop and team of skilled jewellers enables our clients to take creative control of their special creation. No matter the occasion, we welcome creativity and offer our expertise to guide your selection. To begin the bespoke process, we invite you to meet with one of our diamond specialists for a personal consultation.
Not in every case. Our commitment to quality means our precious gems undergo a strict selection criteria to ensure exceptional results. While we appreciate the sentimentality of stones sourced through family heirlooms and the like, we cannot guarantee the quality of such gems.
ADC understands your jewellery is of significant sentimental value. That’s why we have partnered with industry leading insurance companies to provide our clients with an policy that is specifically tailored to your jewellery items. Upon purchase, you may speak to a diamond specialist to discover more about the cover available to you.
As each diamond is unique in quality and appearance, we cannot provide fixed quotes for diamonds against a budget or the 4Cs over the phone or in email. In our showroom, we demonstrate the unique characteristics of each diamond with our expertise and specialty equipment. This precise level of detail cannot be expressed over the phone or in an email and only serves to create a relationship of pricing against a certificate. By viewing diamonds in person, you are equipped with the insight and confidence required to make an informed decision.
Yes, ADC crafts fine jewellery in a range of exceptional materials and precious stones to suit any occasion and style. See our Fine Jewellery gallery for more.
No. As our commitment to quality is the cornerstone of our success, we do not buy, sell or trade in second-hand goods. This policy includes the purchase of diamonds, gems and materials purchased from ADC.
Each ADC creation is accompanied by a lifetime warranty, guaranteeing protection against any workmanship-related issues. Our commitment to maintaining the integrity of your piece extends to providing complimentary assessments and cleaning services at our showroom. However, please be aware that our warranty does not cover damage resulting from impacts or loss.
We take pride in offering a complimentary inspection and assessment service for your ADC creation. These services typically take around 15 minutes and are designed to ensure the ongoing quality and craftsmanship of your piece. To schedule your appointment, simply visit our website and book a slot that suits your schedule. While you wait, our expert team will professionally clean your piece, leaving it looking as stunning as the day you first acquired it. This combination of attentive service and meticulous care reflects our commitment to ensuring your complete satisfaction with your ADC creation.
Jewellery lives with us. To maintain the condition of your pieces, they should be carefully worn and cleaned regularly to avoid damage and signs of wear. See our care guide for more information. All ADC creations can be professionally cleaned and polished as a complimentary service. Simply visit our website or call 03 9660 4455 to schedule an appointment to visit our showroom.
Yes, stones can become loose by general wear and tear or by claw becoming damaged. By avoiding impact damage to your special pieces, you minimise the risk of a diamond loosening from the setting and falling out. As each diamond is set in precious metal, it is important to protect precious stones from impact damage and wear.
Pieces purchased at ADC can be professionally cleaned and polished as a complimentary service. Simply book an appointment for a scheduled maintenance so our diamond specialists can assist you with the service of your ring.
Every ADC creation serves as a reminder of something special. We encourage our clients to wear their pieces as often as desired, while being mindful to remove jewellery when performing manual tasks or coming into contact with harsh chemicals, lotions, perfumes and surfaces that may impact the condition of rings and other jewellery pieces.
Yes. ADC offers a unique bespoke service that allows clients to remodel their existing pieces. This process begins in our specialised remodel consultation where you can meet with a diamond specialist and designer to discuss your options to ensure the ideal outcome.
Most of our inventory is certified by independent laboratories, however, we also offer un-certified diamonds depending on what a customer is looking for.
ADC offers diamond certified by Argyle, Gemological Institute of America (GIA) and the International Gemological Institute (IGI).
ADC offers both natural and lab-grown diamonds.
If your item is still within its warranty period, we can arrange a collection and a delivery back to you within Australia only for your scheduled maintenance.
